ec444's Privacy Policy — Your Information Is Our Responsibility

1 Scope of This Policy

This privacy policy applies to ec444's website, mobile platform, and all related services. It takes effect when you register, log in, play games, or carry out any transaction. Both your rights as a user and our responsibilities are clearly stated in this document.

This policy may be updated from time to time. For significant changes, we will notify you at your registered email address or through the platform. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

2 Registration and Identity Information

The following information is required when creating an account:

• Full name (in Bengali or English)
• Date of birth — for age verification (only those aged 21 or above may register)
• Email address
• Mobile number
• Preferred currency and payment method

3 Financial and Transaction Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, relevant transaction details are recorded. This includes:

• The last few digits of the mobile banking number (the full number is never stored)
• Transaction amount and time
• Transaction reference number
• Bank name and branch details for bank transfers

Financial information is sent directly to our payment processor through an encrypted channel. ec444 never stores full card numbers, CVV codes, or bank passwords.

4 Technical and Behavioral Information

The following information may be collected automatically while using the platform:

• IP address and device type
• Browser type and version
• Duration of time spent on the platform and navigation patterns
• Cookies and session tokens (described separately below)
• Game play history and betting information

5 Use for Service Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, rewards, and promotions
• Providing benefits under the VIP program (Bronze, Silver, Gold)
• Age verification and identity confirmation

6 Security and Fraud Prevention

We analyze behavioral data to protect users and prevent unlawful activity. If suspicious activity is detected, ec444 reserves the right to temporarily or permanently suspend an account. This process is managed through a combination of fully automated systems and human review.

7 Communication and Support

Using your email and contact information, we:

• Send important account-related notifications
• Send transaction confirmation messages
• Provide 24/7 live chat and email support
• Share important information related to responsible gaming

You can stop promotional communications at any time. However, opting out of transaction and security notifications is not possible.

8 Service Provider Partners

Payment gateways, identity verification agencies, and technology service providers may receive limited information — but only to perform their specific services. These partners are bound by strict confidentiality agreements and are not permitted to pass information to third parties.

9 Legal Obligations

Information may be provided to authorities under a court order or applicable legal requirement. In such cases, we will notify you in advance where legally possible. The scope of any disclosure will be limited strictly to what is legally required.

10 Business Transfers

In the event of a future change of ownership or merger of ec444, user information may be transferred. Should this occur, the new entity will be bound by this same privacy policy and users will be informed in advance.

11 Types of Cookies

• Essential cookies: For storing login sessions, security tokens, and language preferences — disabling these will prevent the platform from functioning properly.
• Functionality cookies: For remembering your preferences, game settings, and personalization information.
• Analytics cookies: For monitoring overall usage patterns to improve platform performance — they do not contain any personal information.

12 Cookie Controls

You can disable non-essential cookies at any time from your browser settings. Keep in mind that disabling cookies entirely may make some platform features harder to use. For any questions related to cookies, contact our support team.

13 Technical Security

• SSL/TLS Encryption: All data transfer between your device and our servers is fully encrypted.
• Database Encryption: Sensitive data stored in our databases is specially encrypted.
• Firewall and Intrusion Detection: Active monitoring systems are in place to prevent unauthorized access.
• Regular Security Audits: Security assessments are regularly conducted by third-party specialists.

14 Organizational Security

Only authorized personnel may access user information, and only to the extent necessary. All staff sign confidentiality agreements and receive regular data protection training. In the event of a data breach, we will act promptly and always notify affected users.

15 Information for Active Accounts

All relevant information is retained for as long as your account remains active. If you request account closure, we will begin the process of deleting your information as quickly as possible.

16 Retention for Legal Requirements

Some information — particularly financial transaction records — may need to be retained for a defined period after account closure due to legal obligations. Once that period has passed, the information will be securely deleted.

17 Right to Access and Correct Information

You may request to view the personal information stored in your account at any time. If any information appears incorrect or incomplete, you have the right to request a correction. We generally process these requests promptly.

18 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. Keep in mind that some information may not be fully deletable due to legal or contractual obligations — in such cases, we will explain in detail.

19 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. You can opt out of promotional communications at any time. After receiving your request, we will stop processing — however, some processing may continue where legally required.

20 Age Verification Policy

ec444 strictly enforces a 21+ age restriction. No information from anyone under the age of 21 is knowingly collected. Age is verified at the time of registration, and if there is any doubt about an account, additional identification may be required.

If you find out that a minor has used your account without your knowledge, notify our support team immediately. We will act promptly and, where possible, reverse the relevant transactions.